Support
A human reads every email
Email [email protected] with anything — a bug, a misread result, a question, or a request to delete your data. We usually reply within two business days.
Common questions
When does Decode launch?
Soon, on iPhone. Join the waitlist and you'll get one email when your invite is ready — nothing else.
What do I need to use it?
An iPhone running iOS 17 or later, and a lab report — a photo of the printout, the PDF from your lab's portal, or results your providers filed into Apple Health.
Is this medical advice?
No. Decode is educational. It shows you what named experts have said publicly — with the source and the moment they said it — next to your own numbers. It never diagnoses, and you should talk to your doctor before you change anything.
What happens to my lab photos?
They're read, then thrown away. The photo or PDF itself is never stored — we keep only the extracted results so you can see them again. The full detail is in the privacy policy.
How do I delete my data?
Delete individual scans inside the app, or email [email protected] and we'll remove your account and everything attached to it. This can't be undone.
The app misread my report.
Sorry — that's on us. Email a note about which marker was wrong (never send the report itself unless you want to), and we'll fix what we can and tell you what happened.